Joy Beeson

[rest of letterhead deleted]

1 September 2005

EarthLink Inc.
1375Peachtree St.,
Level A Atlanta, GA 30309

Subject: your web pages stink

Mozilla 1.0 is a browser designed for people who don't know much about computers.

Configuring your help pages to exclude people who use Mozilla 1.0 was a really smooth move -- it allows you to avoid all sorts of stupid questions, such as "why has the Urchin site suddenly stopped working?" (I did figure it out on my own, eventually.)

By the way, do you intend to someday finish updating the Urchin page so I can get at it while I'm browsing, without first having to instantiate Explorer for the sole purpose of looking at that one page? There's no way I'm going to use a program as pushy and buggy as Explorer for general browsing -- and I'm not at *all* interested in the traffic at $1@$2.

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Hokay, now that's going too deleted far! I'm finally angry enough to go through all the hoops it takes to actually send this message: for a long time, I haven't been getting my newsletter from Phoenix.com, so today I decided to look at my spam box -- which I haven't done for a long time on account of never getting any false positives -- and I find that you've cut me off from my web access to e-mail!

GROWF!!!

More growf: you need more "other" -- lousy web page design isn't on the list of possible complaints.

Nor is Windows 95 listed. I'm clicking 98 and hoping I'll actually be able to mail this this time, despite being forced to lie.

What the deleted does my modem have to do with your lousy web page design? And how am I supposed to know what sort of modem I'm using? It's deep inside the tower and I've never seen it.

ACCESS NUMBER? HOW THE HELL AM I SUPPOSED TO GET THAT WHEN I'M ON LINE AND MY DIALER IS TOO BUSY TO TELL ME!!!!!!!!!

Fortunately, there is another computer in the house, I plod on, perhaps I'll actually be able to e-mail this -- though I doubt that it will all fit in that teeny window you provide.

Now why didn't you tell me that you didn't accept e-mail on this topic BEFORE making me go through all that?

Note lack of closure to <dangerously furious>.

Joy Beeson

5 September 2005

Fury has sort of dissipated while I was waiting for time to find an address and snail this, but there is *still* no </dangerously furious>. And if you aren't going to tell me that you are going to repair your expletive-deleted web pages, I don't want to hear from you.

Sincerely,

(Mrs. D.E. Beeson)